Last updated October 24th, 2023.
At Globe Ladders, we are dedicated to ensuring a smooth and efficient delivery process for our valued customers. This policy outlines the key aspects of our delivery service to help you make informed decisions regarding your purchases.
VAT & Free Delivery
All prices displayed on our website include Value Added Tax (VAT) and FREE Delivery to Mainland UK, excluding the Scottish Highlands and offshore areas.
To offer you the utmost convenience, we provide same-day dispatch for orders placed before our 11 am cut-off time. Orders received after this time will be processed for dispatch on the following business day.
We offer a variety of delivery options to meet your needs:
- Free Standard Delivery: Most orders qualify for our 1-2 day delivery service. We strive to ensure a swift and efficient delivery process.
- Surcharges for Specific Delivery Areas:
- Scottish Highlands will incur a surcharge of £60, with a 3-5 day service.
- Isle of Wight, a surcharge of £20 applies, also with a 3-5 day service.
- Large Items: Large items, such as mobile steps, may require an additional surcharge for delivery to specific areas. Please speak to our team before placing your order to confirm additional charges.
- Remote Locations: In a few remote locations, next-day delivery may not be available. Orders to such areas will be dispatched on a 3-5 day delivery schedule.
Collect From Evesham Office
For customers who prefer to collect their orders in person, arrangements can be made for collection from our Evesham office. Please contact us in advance to schedule your collection.
SIGNING FOR YOUR DELIVERY
Upon receiving your goods, we urge you to:
- Check that the QUANTITY received matches the quantity shown on the carrier's ticket.
- Examine the CONDITION of the goods thoroughly. If you are unable, for ANY reason, to inspect the goods before signing, you must write "DAMAGED" beside your signature.
Reporting Damaged Goods
In the rare event that your goods have been damaged in transit, please refuse the delivery and contact our sales team immediately by calling 0121 440 6636. This will enable us to expedite the dispatch of a replacement and minimise any inconvenience.
Promptly inform us of any shortages in your order so that we can address the matter with our couriers and trace the missing items. It is essential to check your goods thoroughly at the time of delivery, as you are signing for them in good condition. Signing "Unchecked," "Not Checked," or similar is not acceptable.
Once a specific delivery day has been agreed upon, we will make every reasonable endeavour to ensure your goods arrive on that day. However, we shall not be held liable for any consequential losses, damages, or expenses incurred due to late or non-delivery of your order.
Title and Risk
Title and risk in the goods shall pass to you, the purchaser, upon delivery and receipt by our courier of a signed delivery note from our warehouse.
Please note: Any products that are refused on delivery due to size, weight, or other factors will not be refunded until they are returned to our warehouse by the carrier and checked by our staff to be in an "as new" condition, fit for resale. The cost of outward and return carriage will be deducted from any refund due. Therefore, please check all sizes, weights, and descriptions carefully before placing your order.